ShareCards

ShareCards Support

Get help with ShareCards, the app for discovering and sharing local places and community updates.

Request deletion of your ShareCards account and data

Delete your ShareCards account and data

You can request permanent account deletion here even if you have uninstalled ShareCards or cannot sign in. You do not need to reinstall the app to make this request.

  1. Email sharecardsdev@gmail.com with the subject Request ShareCards account deletion.
  2. Include your ShareCards username and the email address linked to the account. Send the request from that linked mailbox if possible. Do not include passwords, sign-in verification codes, or unnecessary identity documents.
  3. If you used Sign in with Apple and Hide My Email, include your ShareCards username and the Apple relay email if you know it. If you cannot access the linked mailbox or do not know the relay address, contact the same support address for help verifying account ownership.

We verify that the request comes from the account owner before deleting anything, and may contact you to complete that verification. An email request does not immediately delete the account. Support will confirm the outcome after the request has been processed.

Deletion covers your ShareCards account, profile information, authored cards, comments, messages, and uploaded media. Associated feedback is redacted in our database and its current operational spreadsheet row. It is permanent deletion, not temporary account deactivation.

Limited records may be retained where necessary for legal obligations, security, fraud prevention, or moderation. Historical backups, spreadsheet versions, and copies held by recipients may not be erased immediately. See our Privacy Policy for retention limitations; support can explain any retention relevant to your request.

Contact support

Email sharecardsdev@gmail.com for account, sign-in, or app questions.

Describe what happened and, if available, include your ShareCards username, device model, operating system, and app version. Screenshots can help; remove private messages and other personal information that is not needed to explain the issue.

Do not send passwords, sign-in verification codes, or payment information.

Account and sign-in help

Tell us whether you used an email code, Sign in with Apple, or Sign in with Google, and describe the error you see. For email-code issues, check that the address is correct and look in your spam or junk folder. If you cannot open the app, you can still contact us by email.

Report content or a safety concern

Use the Report option in the app for content or accounts you believe break the Community Guidelines. You can also block an account from its profile menu.

If you cannot use in-app reporting, email support with the relevant ShareCards link or username and a brief description of the concern. Avoid including unrelated personal information.